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EAGLEcard Terms and Conditions
UNIVERSITY ID CARD The EAGLEcard is the official Embry-Riddle University identification card for all students, faculty and staff that you will receive at orientation. It should be readily available at all times to present to University officials who may request verification. The EAGLEcard is the property of Embry-Riddle University which reserves the right to revoke use of the EAGLEcard on any of its accounts at any time. The EAGLEcard may be used only by the individual to whom it is issued and is nontransferable. DEPOSITS The Eagle Dollars minimum deposit via the web to this account is $5.00. University reserves the right to suspend any account if a negative balance goes unpaid for more than 30 days, or if a student account is delinquent. TRANSACTIONS The cardholder must present their EAGLEcard at the time of purchase. All sales transactions charged to an account through the use of the EAGLEcard are final at the point and time of sale. The cardholder is responsible for observing the amount charged during the transaction and monitoring balances. A receipt is available upon request at the time of purchase at any attended point-of-sale reader. A cardholder can check their account balances online via their ERAU ERNIE account. RETURNS Return of items purchased on the EAGLEcard will be credited only to the account on which the purchase was made. STATEMENTS The cardholder can view/print a detailed statement of their past EAGLECard transaction history via their ERAU ERNIE login. MEAL PLANS Meal plans and Dining Dollars are administered by University Dining Services. Meal Plans and their associated debit account(s) expire at the end of each semester. For more information regarding the various alternatives, contact Dining Services at (386) 226-6067, located in first floor of Reshall 2, for DB and (928) 777-6904, located in the Earharts Dining Hall for PC. LOST/STOLEN CARD PROCEDURES I understand that I am required to immediately report my lost or stolen EAGLEcard or if there is any occurrence of unauthorized EAGLEcard transactions to the: Daytona Beach Campus: EAGLEcard Center@ERNIE Central during normal business hours (9:00 a.m. to 4:00 p.m.), the Safety Office (386.226.6480) after business hour, Prescott Campus: Eagle Card Office during normal business hours (8:00 am to 5:00 pm), the Safety Office (928.777.3333) after business hours, or via my ERNIE account. The cardholder is responsible for all transactions charged to their accounts prior to proper notification to the EAGLEcard Center, Safety Office or via the web (ERNIE account). Once the card has been reported as lost or stolen, all accounts and privileges accessed with use of the EAGLEcard will be deactivated. REPLACEMENT OF LOST/STOLEN OR DAMAGED CARDS A replacement fee of $15.00 will be charged for lost cards. The fee will be waived if a card was reported as stolen and a police report is issued. There is a $7.50 fee to replace a malfunctioning card due to abuse or damage to the card's internal antennae. ACCOUNT CLOSING AND REFUNDS Your money in an EAGLEcard account is not transferable and there are no cash withdrawals permitted from the account(s). The funds will stay there semester from semester, year to year, and will not be refunded unless the cardholder withdraws, graduates, is dismissed from the University, or employment with the University is terminated. Proof required. A request for a refund must be submitted to the EAGLEcard Center in writing. Refundable money will be credited to the student's account within 24 hours. A $20.00 processing fee will be applied to any remaining funds in your Eagle Dollars account. ERROR RESOLUTION If you feel there has been an error on your account, please notify the EAGLEcard Center or write the University within sixty (60) days from the date of the transaction in question. In order to resolve the problem we will require the following: 1. Name and Campus ID number. 2. Description of the error or transaction in question. 3. Dollar amount of the transaction in question. 4. A clear explanation of why you believe there is an error. The EAGLEcard Center will have the results of the investigation available to you within thirty (30) business days. Confirmed errors will be promptly corrected. DISCLOSURE OF ACCOUNTING INFORMATION TO THIRD PARTIES The University will disclose information to third parties about the account holder's account(s) or the transfer made only: (1) in order to comply with court orders or other applicable laws, or (2) if the account holder gives written or verbal permission, or (3) if the students account receivables is in the third parties name. All policies and procedures are subject to change.
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